Returns & Exchanges

For Holiday exchange policy dates — purchases from 11/21-12/25 will have up to January 25, 2025 to exchange. All Sales Final items excluded.

Absolutely no cash or card refunds. Patrons will be reimbursed for “eligible” items that are returned in the form of a merchandise exchange or a store credit.
 
Items may be exchanged within 30 days from purchase.
***this does not apply to “Sale” or “Clearance” items
 
All items must be in resalable condition (unworn, unwashed, unaltered, undamaged, etc.) and be accompanied by a proof of purchase (original receipt or gift receipt) to be eligible for an exchange.
 
All discounted items (including but not limited to “Black Friday & Cyber Monday” specials, SALE, or clearance) are ALL SALES FINAL. No exceptions!!!
 
This sale is non-transferable towards any upcoming promotions or discounts.
 
Any transactions made from our Molokaʻi Store & the Collective can only be handled directly by the place of purchase; this includes returns, store credit, & exchanges. Same rules apply.
 
NOTE – Gift Cards, Golf Bags, Coolers, & Suitcases are All Sales Final.


For any questions, please email online@hifinest.com.
 


Returns By Mail

Upon receipt of your return, our Returns Department will inspect your merchandise to confirm that the item is damaged, defective, and/or the wrong item. If you would like a replacement of the item(s), please write "Exchange" on the order invoice. We will immediately send out a replacement of the original item(s) purchased at no cost as long as the merchandise is available. If the merchandise is unavailable for exchange, you will receive a refund to the original form of payment via PayPal.

  1. Securely pack your merchandise & return the form in a box or envelope of your choice.
  2. Include your order invoice
  3. Any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
  4. Mail your online returns to the following address:

HAWAII’S FINEST ONLINE
99-954 Iwaena St. Unit A
Aiea, HI 96701

*Please allow 1-2 weeks from the return ship date for your account to be credited. For returns from international and APO/FPO addresses, please allow 2-3 weeks from the return ship date for your account to be credited.

 

 

DAMAGED, DEFECTIVE, OR WRONG ITEM(S) BY MAIL

Should you receive damaged, defective, or the wrong item(s), please return the merchandise to the address below within 30 days from when your order has been delivered, according to USPS tracking. The refund amount will include the amount paid & the return shipping cost.