Returns & Exchanges
We reserve the right to change or modify any of these terms and conditions in our return/exchange policy at any time and our sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on this site. You waive any right to receive specific notice of such changes or modifications. Your continued use of this website following the posting of changes or modifications will confirm your acceptance of such changes or modifications.
All questions or comments about this website and policies should be directed here: online@hifinest.com.
- Unless stated, all orders placed during storewide promotional sales events are ALL SALES FINAL. ABSOLUTELY NO REFUNDS, RETURNS, OR EXCHANGES.
- All “SALE” items are ALL SALES FINAL and are not eligible for a merchandise exchange or a store credit issue. This sale is non-transferable towards any upcoming promotions or discounts.
- Any transactions made from our Molokaʻi Store can only be handled directly by the Molokaʻi Store; this includes returns, store credits, & exchanges. The same rules apply.
General Exchange & Return Policy as of January 2023
Starting January 2023, the following exchange policy will apply. According to USPS tracking information, all items must be postmarked for return within 30 days of receiving your original order. We offer returns/exchanges on items returned in resalable condition with product hangtags still attached. Products considered “resalable” have been unworn, unwashed, unaltered, unperfumed, etc.
If you receive a damaged, defective, incorrect item, or an item you ordered is deemed out of stock upon fulfillment, we would be more than happy to correct your order or issue you a full repayment on those items. Refunds will be issued back to the original payment method supplied at checkout.
Unfortunately, if your return/exchange reason does not fall under any of the listed categories, we do not offer money-back refunds. If you are not 100% satisfied with your purchase, we would be more than happy to exchange your item for another product or issue you store credit for future use. We encourage all our customers to double-check order details before checkout. Mahalo nui loa in advance for your understanding!
All non-faulty returns are only eligible for a merchandise exchange or store credit issue. We do not issue debit/credit card refunds to non-faulty items. All “sale” items are a final sale and are not eligible for a merchandise exchange or store credit issued. To process an exchange, please email our online department at online@hifinest.com, and a representative will assist you.
If you receive a damaged, defective, incorrect item, or an item you ordered is deemed out of stock upon fulfillment, we would be more than happy to correct your order or issue you a full repayment on those items. Refunds will be issued back to the original payment method supplied at checkout.
All “sale” items are a final sale and are not eligible for a merchandise exchange or store credit issued. Due to size and weight, HIFI Coolers are always ALL SALES FINAL.
For any questions, please email online@hifinest.com.
If you have more questions regarding your order, please visit our faq page HERE.
Returns By Mail
Upon receipt of your return, our Returns Department will inspect your merchandise to confirm that the item is damaged, defective, and/or the wrong item. If you would like a replacement of the item(s), please write "Exchange" on the order invoice. We will immediately send out a replacement of the original item(s) purchased at no cost as long as the merchandise is available. If the merchandise is unavailable for exchange, you will receive a refund to the original form of payment via PayPal.
- Securely pack your merchandise & return the form in a box or envelope of your choice.
- Include your order invoice
- Any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
- Mail your online returns to the following address:
HAWAII’S FINEST ONLINE
99-954 Iwaena St. Unit A
Aiea, HI 96701
*Please allow 1-2 weeks from the return ship date for your account to be credited. For returns from international and APO/FPO addresses, please allow 2-3 weeks from the return ship date for your account to be credited.
DAMAGED, DEFECTIVE, OR WRONG ITEM(S) BY MAIL
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to the address below within 30 days from when your order has been delivered, according to USPS tracking. The refund amount will include the amount paid & the return shipping cost.
